At Aquadive Gear, we’re committed to getting your diving equipment to you as efficiently as we’d prepare our own gear for a dive. Whether you’re gearing up for ‘Tecreational’ dives or cold water expeditions, our shipping and returns policies are designed with divers in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Diver’s Note: International shipments to Asia and certain remote regions may have extended delivery times or restrictions. Contact us at [email protected] if you have questions about delivery to your location.

Returns & Exchanges

We stand behind our diving equipment as we stand behind every diver who trusts our gear. If you’re not completely satisfied with your purchase, here’s our streamlined return process:

Return Policy Overview

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Required (order number or receipt)
  • Shipping Costs: Customer responsible for return shipping

Step-by-Step Return Process

1. Initiate Your Return

Email our customer safety team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request - Order #[Your Order Number]

Body:
Dear Aquadive Gear Team,

I would like to request a return/exchange for my recent purchase (Order #______).

Item Name: ______
Reason: ______
I prefer: [ ] Refund [ ] Exchange for ______

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items without an RMA – they cannot be processed.

3. Package Your Items

Securely pack your items in the original packaging. For BCDs, dive bags, or other large equipment, we recommend using protective padding. Include a copy of your order confirmation.

4. Ship Your Return

Ship to our dive center at:

Aquadive Gear Returns
692 Hott Street
Oklahoma City, OK 73160
USA

We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

5. Processing Your Return

Once received, our team will inspect your items within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

  • Timing: Refunds are processed within 5 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Customers: Refunds may take additional 3-5 days to appear in your account

Exchange Information

  • We’ll ship your replacement item once the return is received
  • If the exchange item costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference
  • Exchanges follow the same shipping options as original orders

Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned unless defective:

  • Opened dive computer batteries
  • Used drysuit repair materials
  • Completed servicing (BCD Servicing, Dive Cylinder Servicing)
  • Eco-friendly products with broken seals
  • Custom or special order items

Damaged or Defective Items

If your diving gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a prepaid return label if needed
  • Choose replacement or refund
  • We’ll expedite your solution – because your dive plans can’t wait

Diver-to-Diver Advice: Before returning dive computers or BCDs, check our troubleshooting guides – many issues can be resolved without return shipping delays.

Questions?

Our customer safety team is ready to assist with any shipping or return questions. Contact us at [email protected] – we typically respond within 24 hours, faster than standard shipping!

Last Updated: [Insert Date]